Help Centre
Consumer
- [email protected]
- +354 857 0646
- Or you can chat with us for issues. Click Here
To become a driver, you need to meet the following requirements:
Provide your full name, kennitala number, email address, and mobile number.
Submit your home address and car details, including the plate number, brand, version, years of registration, number of seats (passengers + driver), and color.
Upload the following documents: profile picture with face, driving license (front and back), taxi driver permit, taxi car permit, and photos of your car.
To drive with Tat.Taxi, you must fulfill the above-listed requirements and have a valid driver’s license, a clean driving record, and a registered vehicle that meets our criteria.
Once registered and approved, you will receive ride requests through the driver app. You can accept or decline requests based on your availability and preferences
The driver app provides real-time GPS navigation to guide you to the pickup and drop-off locations. It offers turn-by-turn directions and alternative routes to ensure efficient and timely trips
Earnings are typically transferred to your linked bank account or digital wallet on a regular basis. The payment schedule and options may vary depending on the policies of your region or Tat.Taxi.
Tat.Taxi provides dedicated support for drivers. You can access help and assistance through the app’s support section, where you can find FAQs, contact customer support, or report any issues you encounter
Yes, Tat.Taxi offers flexible driving options, allowing you to choose your own schedule. You can drive part-time, full-time, or during specific hours that suit your availability.
Tat.Taxi prioritizes driver safety. We have safety features in place, including passenger verification, trip tracking, and emergency buttons for assistance. We also encourage drivers to follow local traffic laws and maintain a safe driving environment.
If you encounter any technical issues, such as app malfunctions or connectivity problems, you can reach out to the support team for assistance. They will guide you through troubleshooting steps or provide necessary solutions.
Tat.Taxi may offer driver incentives, bonuses, or promotions from time to time. These can vary based on factors like peak hours, high-demand areas, or completing a certain number of trips. Stay updated with notifications and announcements within the app.
Driver
- [email protected]
- +354 857 0646
- Or you can chat with us for issues. Click Here
To book a taxi, simply open the app, enter your pickup location and destination, select the type of service you require, and confirm your booking. You can track your ride in real-time and receive updates on the driver’s arrival.
We accept various payment methods, including credit/debit cards and cash. You can choose your preferred payment option during the booking process or set it as a default in your app settings
Yes, all our drivers go through a rigorous screening process, including license verification and background checks, to ensure your safety and security during the ride.
To cancel a booking, go to the app’s booking history section, select the specific ride, and choose the cancellation option. Please note that cancellation fees may apply if the cancellation is made after a certain time or repeatedly.
Our fares are typically metered, based on distance traveled and time taken. However, we may also offer fixed fares for certain routes or specific services. The fare details will be displayed before confirming your booking.
Your safety is our priority. All our drivers are required to follow local traffic laws and safety regulations. We also encourage passengers and drivers to wear masks, sanitize their hands, and maintain cleanliness during the ride.
If you’ve left something behind in the taxi, please contact our customer support immediately. Provide them with details about your trip, and we will try our best to assist you in locating and retrieving your belongings.
We value your feedback. You can provide feedback, rate your ride, or report any issues through the app’s feedback feature. Alternatively, you can reach out to our customer support team, and they will assist you accordingly.
Yes, we have a customer support helpline available for any queries, issues, or emergencies. The helpline number can be found in the app’s “Contact Us” section, and our support team will be happy to assist you.
